Return Policy
We accept returns within 7 days of delivery on Verticle. To be eligible, the item must be unused, undamaged and returned in its original packaging along with the invoice.
Since each piece is made to order, kindly inspect your artwork carefully upon delivery. Return shipping charges are to be borne by the customer, and a valid tracking number or proof of dispatch must be shared with us.
All returns across India are sent to our central returns facility. Please do contact us before sending back your item so that we can share the correct return address and the complete return instructions with you.
Exchanges
We do not offer direct exchanges at the moment. If you wish to replace an item, kindly return the original piece for a refund and place a fresh order for the product you would like.
Damaged or Incorrect Orders
In the rare case that your artwork reaches you in a damaged condition or you have received the wrong item, please get in touch with us within 48 hours of delivery and we will sort it out for you promptly.
To help us process your request quickly, kindly share three clear photographs:
- The damaged or incorrect artwork.
- The shipping label.
- The outer packaging or box.
Once we receive these, we will offer you either of the following:
- A free replacement at no extra cost, or.
- A full refund to your original payment method.
Refund Timelines
Once your return is received and inspected, your refund will be initiated within 2–3 business days. The amount usually reflects in your account within 5-7 business days, depending on your bank or payment provider. For COD orders, refunds are processed to your provided bank account or UPI.
For any return or refund related queries, please feel free to contact us and our team will be glad to assist you.
